Find Answers

Find your question here, hopefully this faq can help all your questions. If there is a part that is not yet available in this FAQ,  Please contact our customer Service if you have any further questions 🙂

Payment

Payment for bookings made with SumbaSignature can be made through your Credit / Debit card, or Cash. SumbaSignature accepts MasterCard and VISA Credit / Debit cards. All payments must be in Indonesian Rupiah.

Payments that have been received and are more than 3 days cannot be refunded.

We need 50% of the total tour cost at the time of the confirmation of the tour. This is to be sure that your booking a genuine one and we can go ahead with the reservations. The rest of the due amount should be deposited at least 30 days prior to your departure.

The transfer time limit is depending on the type of transaction and the time of order.

Making payment through Credit Cards is absolutely safe on our websites. Empowered with SSL Technology, our payment gateway receives credit card information with 128 Bit Encryption. This is the safest and the most trustworthy way to make online transactions. Additionally, there is Zero Scope of Hacking of credit card information on our websites, as we do not store such information with us.

Reservation

The price of payment for each tour has been explained very completely

The SumbaSignature team is ready to work with you who want to hold corporate events, whether corporate gatherings, outbound events or other activities.

For travel that is a private tour, it is listed in the private tour package or for more detailed information, please contact us.

SumbaSignature can serve requests for all forms of your trip from holidays, business trips or your company’s incentive activities

Other

The weather in Sumba includes the dry season. If you want to see the green savanna please visit in October-February. but if you want to see the brown savanna you can visit in March-September

Open Trip is a Joint Trip which is a solution for Traveling lovers, where there is no minimum limit of participants in Open Trip activities, 1 Participant can join with applicable regulations.

For traveling lovers who want to explore the natural beauty of Sumba and its various charming destinations, this open trip activity is perfect for them. Open trips have relatively economical and affordable prices, but remember that open trips are group tours so the trip will be carried out in groups, so it is expected to lower personal ego for mutual comfort.

This depends on which package you take. More detailed information is in the tour package information description.

There are two airports on the island of Sumba, one in East Sumba and the other in Southwest Sumba. The airport is East Sumba is Umbu Mehang Kunda. It was previously known as Mau Hau and is located in the town of Waingapu. The airport in Southwest Sumba is called Tambolaka.

Direct flight to Sumba is only available from two cities, Denpasar (Bali) and Kupang (Timor). If you want to visit Sumba from anywhere else in Indonesia you will have to transit through one of these two cities first.

A number of airlines fly to Sumba, including Garuda Indonesia, Lion Air, and Sriwijaya Air. If you want to fly with Garuda Indonesia then you will need to fly to Tambolaka Airport like on this specific trip.

If you like the atmosphere of a private villa in the middle of a Savanna, We highly recommend Muruhumba Escape. because this is one part of our project to present a villa atmosphere that has never existed in Sumba.

Tropical areas are usually warm and often sweaty places, especially if you have Borneo or Sulawesi included in your travel. Check out our suggestions on What to Wear:

  • Comfortable and light shirt and at least a pair of long sleeves
  • Comfortable walking shoes or trekking shoes if your trip include some trekking
  • Shorts and long pants
  • Couple of pairs of socks
  • Waterproof Jacket/Raincoat

Depends on the type of travel, you may also need these in your What to Bring list:

Underwater trips:

  • Dive Insurance
  • Dive certificate
  • Certificate of Nitrox (for those who are using Nitrox)
  • Dive equipment except Tanks and Weights. Please consult your travel expert to find out if the equipment is inclusive or not in your booking.
  • Swimsuit/Dive suit
  • Adapter DIN or INT
  • Flashlight
  • Sunscreen SPF +40
  • Waterproof bags

Land tours and trekking:

  • Small backpack for daily important item
  • Travel Insurance, which covers trekking and sport risk
  • Trekking shoes (check with your travel expert if you need a Goretex or simply a walking shoes)
  • Pullover (as in some areas with high altitude like Mt. Bromo, the temperature can get as low as 0 degree)
  • Small flashlight or head flashlight
  • Valid passport with valid visa (or check if you are eligible for Visa Free Entry)
  • Waterproof bag to put all important documents
  • All documents for your trip: vouchers, tickets, contact numbers ((keep the soft copies in your mobile)
  • Credit card (in some major cities, credit card is widely accepted in restaurants and shops. Small charge might be applied)
  • Cash in Euro or USD (you may change into local currency Rupiah when you arrive here)
  • Camera, Battery and Charger
  • Adapter (220V is used in Indonesia)
  • International driving license (if you plan to drive on your own)
  • Mosquito Repellent with DEET
  • Hygienic travel kits (mask, disinfectant or anti-virus spray, etc.)

We have classified our tours in 3 different classes. Always check which one suitable for your condition. If you have any doubt, you may consult to our travel expert.

Easy: Suitable for most people in good health. These trips can include short walk for days with around 2–3 hours in good paths and at low altitudes.

Medium: A reasonable level of fitness or technique is required, as these trips can require sustained endurance levels as the trip may include longer days of approximately 5-6 hours of activity or/and in higher altitudes, or snorkelling in strong current.

Hard: These trips are physically demanding and best suited for people with a high endurance level, good level of fitness and exercise regularly. Days can be long around 7-8 hours of activity, often at high altitudes, in remote regions and sometimes without a support vehicle nearby. Travellers may be required to carry their backpack, trip with trekking overnights without access to normal toilets or accommodations.

*The price is for shared room (1 room for 2 persons), if you’re traveling alone, you’ll share the room with other traveller.

A little group of friends, couples, those who craves for adventure, those who want to make new friends from all over the world, photographers, millennials, and adventure seekers.

  • Pick up and drop off to the airports

  • Standard Transportation (7Seater)

  • Meals as stated in the itinerary (Breakfast-Lunch-Dinner), due to the distance between destinations and in some destinations there are still no restaurants, lunch will be provided with lunch boxes not dine in.

  • Personal Guide

  • Accomodation 

  • Mineral Water

  • Entrance and parking fee in each destinations

  • Documentation (camera)

  • Flights in and out Sumba Island

  • Personal medications

  • Personal needs (cigarette, alcohol, etc)
    Note: As long as you are in our vehicle, Smoking is strictly Prohibited.

  • Tips for guide

  • Personal travel insurance

  • Early check-in and late check-out at hotels

Sumba is a remote island, as remote as you’ll get. Convenient stores and pharmacies are hard to come by and it’s important to arrive prepared.

  • Mosquito spray: There is the risk of Malaria on Sumba Island.
  • Sun protection
  • Activities: You explore Sumba to get away from the hustle and bustle, but make sure you bring some games to keep you entertained such as cards, bat and ball and a frisbee. Also, pack in a few books and if you’re traveling with your laptop, download some movies before you arrive in Sumba.
  • First aid kit: Bring plasters, headache tablets, scissors, and antiseptic lotion. Make sure you pack these as you won’t find unless you stay in the bigger cities on Sumba Island.
  • Cash: There are ATM’s in the cities but rather be safe and bring cash with. BNI Bank and Mandiri are the most reliable.
  • Sim card and data: I advise using Telkomsel as they have the best reception on the island.

Login

Sumba Signature specializes in Open Trip and Private Trip holiday packages that have been specially prepared by Local Travel Experts.

Our professional team is always by your side to take care of your vacation trip from start to finish.

Address

Kambata Tana, East Sumba,
East Nusa Tenggara – Indonesia

Phone

Email